Reference

What You Agree to When You Use binjatoto

Our legal terms set out your rights, our responsibilities, and how your account data is handled — all of it depends on local law and is available only in eligible regions.

Account TermsPrivacy and DataCookie PolicyJurisdiction NoticeContact Rights
binjatoto What You Agree to When You Use binjatoto
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about your rights, want to request your stored data, or need to raise a policy concern, our support team handles legal queries separately from general account help. Use the channels below and mention that your request is legal or privacy-related so we route it to the right team quickly.

Live Chat Open the chat widget from your account dashboard. Label your message as a legal or privacy request and we will route it to the correct team without delay.
Email Support Send your legal or data-access request to our support address. Include your registered account ID and the specific policy area — data, cookies, or account terms — so we can respond accurately.
Account Help Centre Inside your account, the Help section links directly to policy pages and submission forms for data requests, account closure and related inquiries.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Security and data responsibility are not add-ons — they are built into how your account and wallet connections work. Here is how we approach the four areas that matter most when you interact with our platform.

Data Retention

We keep your account data only as long as your account is active or as required by operational audit obligations. Once you close your account, we follow a structured deletion process for personal fields.

Cookie Use

Cookies on binjatoto track session state and wallet payment flows — for example, keeping your DANA or OVO deposit step active across pages. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account login is protected by OTP verification tied to your registered mobile number. Wallet connections to GoPay, OVO, or DANA require a secondary confirmation before any transaction is processed.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit a data-access request through Live Chat or email, and we aim to respond within the window our policy sets.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data access, and how our policies apply to you in Indonesia. Each answer reflects how the platform actually operates — not a generic summary.

Access depends entirely on local law and your eligible region. We do not make legal claims on your behalf — check the regulations that apply where you are located before opening an account.

We collect the data needed to verify your account, process DANA, OVO, or GoPay transactions, and maintain audit records. We do not collect unnecessary data and we do not sell it to third parties.

Yes. Submit a deletion request via Live Chat or email with your account ID. We process eligible requests after confirming your identity and completing any mandatory retention period tied to your wallet transaction history.

Session cookies keep your deposit step active across pages — useful when you switch between your GoPay app and the lobby. Disable cookies in your browser and some wallet payment steps may not complete correctly.

Use the email support channel and mark your message as a formal data complaint. Include your account ID and a description of the issue so our legal team can review it directly and respond in writing.

We update terms when the service changes. Notifications go to your registered account. We also update this page with a revision note — check it periodically, especially after any major platform update.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.